Help + FAQ
1. Is there an errata page?
Yes. Follow this link.
2. How do I download the free Corgi pattern?
Follow this link to the FREE Corgi Pattern page. Click on the download link beneath the image. Wait for the pattern to load then right-click (PC) or control-click (Mac) and save the image to your desired location.
If the file isn’t loading in the browser window, double check that your browser’s security settings aren’t too high.
3. After payment, how do I receive my purchased pattern?
Upon confirmation of purchase, you will be directed back to the Knit Your Own Dog website where a link to download a PDF file of the pattern you have purchased will appear.
4. Oops, I’ve accidentally deleted my purchased .pdf pattern, can I get another?
Contact us and let us know your order number. We’ll confirm your purchase and send you the requested pattern.
5. How long will it take to receive my order through the post?
Deliveries within the UK are sent via Royal Mail and should take 2-3 days to arrive.
Deliveries to Europe are sent via Royal Mail and should take 5-7 days to arrive.
Deliveries to Rest of World are sent via Royal Mail International and should take 7-10 days to arrive.
If your parcel has not arrived within the estimated arrival time, please email firstname.lastname@example.org to enquire.
6. Can I cancel my order?
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please email email@example.com stating “Order Cancellation”. You will need to give us written confirmation of your name, address and your order number to cancel your order. If you cancel part of an order the postage and packaging charge will be recalculated on the price of the goods you keep. Cancelled orders will be refunded in full however this does not include any return shipping costs that you incur.
7. Can I share my purchased patterns with friends?
The patterns provided on this website and made available for download are for your personal use only.
8. Can I sell knitted dogs made from these patterns?
The patterns provided on this website and made available for download are for your personal use only. All other rights associated with these patterns are reserved and the commercial exploitation of items knitted from these patterns is strictly prohibited.
9. How long will it take to get the results of my knitted dog entry?
All entries should appear in the ALL ENTRIES gallery within 3 working days of submission. Winning entries should appear in the BEST IN SHOW gallery within the first week of each month.
10. I’ve just made a comment but it’s not appearing – why?
To ensure appropriate discourse, comments must be approved by a moderator before they will be made public. This process should be completed within the working day.
For a more immediate discussion, check out our Knit Your Own Dog Community (below).
11. How do I become a Knit Your Own Dog Community member?
Follow this link to the Knit Your Own Dog Community page. Use the SIGN UP link in the main menu to create a new account. Enter in your details then click the ‘sign up’ button. On the following page, click the ‘subscribe’ button. Next, log in using the LOG IN panel in the right-hand sidebar. A confirmation email will be sent to you confirming your login details.
Still need help? Contact us.