Delivery Terms and Conditions
By placing an order via our website you are accepting these Terms & Conditions. Please read these terms and conditions before placing an order.
“Anova Books” means Anova Books Company Limited whose registered office is at 10 Southcombe Street, London, W14 0RA. Company Registration No. 3818774. “You” means the person placing the order. By placing an order by completing and submitting an electronic order via our website, you are making an offer to purchase goods, which if accepted by Anova Books, will result in a binding contract. Anova Books must receive payment of the whole of the price for the goods (including downloadable knitting patterns) that you order before your order can be accepted. Please note orders will only be dispatched once we have received authorisation from your payment card issuer. We will not be liable if there is a delay and we cannot accept your order if payment is not authorised. Anova Books does not sell goods to children online. By using the website to buy goods online, you confirm that you are at least 18 years old or, if you are under 18 years old, that you are accessing the website only with the consent and assistance of your parent or guardian. After you have placed your order Anova Books will send you an email to acknowledge your order and confirm which goods (including downloadable goods) you have ordered. Please note that this email does not constitute an order acceptance from us and we reserve the right to refuse any order. Anova Books are not obliged to accept your order and will not accept your order for reasons including but not limited to the following:
• the goods are currently not in stock;
• your payment is not authorised;
• there is an error on our website regarding the price or other details of the goods; or
• you have cancelled your order in the manner prescribed below
Cancelling Physical Orders
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please email Customer Services stating “Order Cancellation” You will need to give us written confirmation of your name, address and your order number to cancel your order. If you cancel part of an order the postage and packaging charge will be recalculated on the price of the goods you keep. Cancelled orders will be refunded in full however this does not include any return shipping costs that you incur.
Cancelling Downloadable Goods
You shall not be entitled to cancel orders for downloadable goods once access or key codes to the downloadable goods has been provided to you by Anova Books.
Product Availability, Pricing and Payment
All physical goods offered via the website are subject to availability. Anova Books tries to ensure that all product specifications, images and other information published on our website are as accurate and up to date as possible however we cannot guarantee the liability or accuracy of this information. As such, some of the goods may be subject to any variations, errors or inaccuracies.
Prices throughout the website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT (where applicable). Packaging and delivery costs will be added to the total price of your goods.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee this will always be the case. Prices may change and any offers posted on the website may be withdrawn at any time. The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has changed since. If goods you have ordered are unavailable, you will be notified as soon as possible.
For goods in stock your payment card will be debited for our order on the day that we dispatch your goods.
Please note the availability and published prices are correct at time of going to press but are subject to alteration without prior notice. Should you have any queries about your order, our Customer Service department can be contacted at firstname.lastname@example.org.
If you are not satisfied with the physical goods or they did not meet your expectations please notify us within 7 days of receiving your order. Please email Customer Services by email stating “RETURNS” as the subject and include all applicable correspondence. Upon written notification we will at our option exchange the goods; make good any shortage or non-delivery; or refund to you the amount paid by you for the goods in question to the original method of payment. To receive a full refund the goods must be returned in their original packaging and in the same condition in which they were received. If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please note that our returns policy does not affect your consumer statutory rights.
Anova Books will not be liable to you for any indirect or consequential loss or damage arising out of any problem relating to goods delivered to you and shall have no liability to pay any compensation other than to refund you the amount paid for the goods upon their return. Please note that nothing contained herein limits any rights you have as a consumer under the laws of England and Wales. Nothing in these terms and conditions creates any right which is enforceable by any person who is not a party to the contract between you and Anova Books. Anova Books shall have no liability to you for any failure to deliver the goods you have ordered or for any delay, damage or defect to goods delivered caused by circumstances beyond its reasonable control. If any part of these conditions is unenforceable (including any provision in which Anova Books excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
If you have a complaint, please contact the Customer Service department:
10 Southcombe Street,
Tel: 020 7605 1400
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions set out our agreement relating to the supply of the goods to you by Anova Books. Nothing said by any sales person on behalf of Anova Books should be understood as a variation of these terms and conditions and Anova Books does not accept any liability for any such representations.